Frequently Asked Questions
Everything you need to know about shopping with OZiva
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a full refund.
How do I determine my correct size?
Please refer to our detailed Size Guide available on every product page. We provide measurements in both inches and centimeters to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Are your materials sustainably sourced?
At OZiva, we are committed to ethical fashion. We use organic cotton and recycled fabrics wherever possible to minimize our environmental footprint.